FAQS

DO YOU ACCEPT CUSTOM ORDERS?

Yes, we do accept custom orders at this time. Check out the custom order tab and follow the instructions. Prices vary for each design and you will need to contact us directly with what shoe you will want designed and what design with photo references you will want on the shoe.

WHERE ARE YOU LOCATED?

We are currently located in Madison, Wisconsin.

WHAT IS YOUR CONTACT INFORMATION?

Please email us at mburzec99@gmail.com for any questions or DM us on Instagram @kicksofchicago.

DO YOU ACCEPT RETURNS OR EXCHANGES?

NO REFUNDS, RETURNS OR EXCHANGES AT THIS TIME

I RECEIVED THE WRONG ITEM OR RECEIVED A DAMAGED GOOD. HOW DO I HANDLE THIS?

If you received the wrong item or damaged goods please contact us with your order number and description of what is wrong. You will also need to provide clear pictures so we can confirm.

I PLACED AN ORDER BUT DID NOT RECEIVE A CONFIRMATION. WHAT DO I DO?

One of the most common reasons why you may have not received a confirmation email is that you entered your email address incorrectly with us. Please contact us and let us know so we can change the incorrect email address for you and send out another confirmation message.

HOW LONG BEFORE MY PACKAGE SHIPS?

It usually takes about 2-4 weeks for your shoes to be shipped and about another week for your shoes to be shipped to you. You will be emailed your tracking number once we ship the shoes out.

HOW DO I TRACK MY PACKAGE?

Every order will receive a tracking number via email once the item ships out. If you did not receive a shipping confirmation, please contact us so we can resend the info. Please wait a few days for the tracking number to be updated to this email.

MY TRACKING STATES THAT THEY ATTEMPTED TO DELIVER BUT I ENTERED THE ADDRESS INCORRECTLY. HOW DO I GET THIS ITEM NOW?

If you entered your address incorrectly with us and they attempted to deliver but were unsuccessful, they will try to return the package to us. You can call the United States Postal service and attempt to schedule a redelivery but only if it is before the item gets sent back our way. If you are an international customer you can most likely retrieve it from your local post or customs office before it gets sent back to the U.S. You will need to call very quickly though as they only hold it for a certain period of time. If the item gets sent back to us you are responsible for paying the new shipping fee in order to get it sent back to you.

MY TRACKING NUMBER SAYS DELIVERED BUT I DIDN’T RECEIVE ANYTHING. WHAT DO I DO?

If your tracking number states that the package was delivered but you did not receive anything you will have to contact the united states postal service and handle the issue with them. From our experience we have noticed that most of the time when this happens the package needs about 2-4 more days to show up and may have just been a delay or error with the postal service. We also suggest asking any neighbors or family members if they received the package on accident. Please check any mailboxes, leasing offices, or anywhere they may have dropped your items off instead of your door. We are not responsible for any stolen or lost goods once the tracking states that the item is delivered. If you believe the items may have been stolen please file a claim with USPS to further the matter. The number to contact them is 1(800) 222-1811 (Domestic & International)